Privacy Policy

Last Updated: September 1, 2026

At UnifiSpeedTest.com, we respect your privacy and aim to be transparent about how information may be collected, used and protected when you visit our website.

This Privacy Policy explains the types of information that may be processed when you use UnifiSpeedTest.com, including when you run a speed test, browse our internet guides or contact us directly.

UnifiSpeedTest.com is an independent website and is not owned or operated by Telekom Malaysia Berhad or Unifi.

Information You Provide to Us

You do not need to create an account or provide your name, phone number or email address simply to browse our website or read our guides.

If you contact us through our contact form or by email, we may receive information such as your name, email address, the contents of your message and any other information you choose to provide.

We use this information only as reasonably necessary to respond to your enquiry, review feedback, correct website issues or communicate with you about the matter for which you contacted us.

Please do not send sensitive personal information through our contact form unless it is genuinely necessary.

Information Collected Automatically

Like most websites, certain technical information may be processed automatically when you visit UnifiSpeedTest.com.

This can include information such as your IP address, browser type, device type, operating system, pages visited, approximate location derived from an IP address, referring pages and general information about how the website is used.

Some of this information may be processed by our hosting, analytics, security or other technical service providers rather than being directly stored or reviewed by us.

This technical information can help us operate the website, understand how visitors use it, identify technical problems, protect the website from abuse and improve performance.

Speed Test Information

When you run an internet speed test, technical information may need to be processed in order to perform the test and display measurements such as download speed, upload speed, ping or latency.

A speed test works by exchanging data between your device and testing infrastructure. Because of this, technical information such as your IP address, network connection and test measurements may be processed during the test.

The exact information processed can depend on the technology and service providers used to deliver the speed-testing functionality.

We do not ask you to provide your Unifi account password, billing details or Telekom Malaysia account information in order to run a speed test.

You should never enter your Unifi account password or other sensitive account credentials into a speed-test form on UnifiSpeedTest.com.

Cookies and Similar Technologies

UnifiSpeedTest.com may use cookies and similar technologies to operate website features, remember preferences, understand website usage, improve performance and support analytics.

Cookies are small files that websites can store on your device. Some cookies may be necessary for website functionality, while others may be used for analytics or other optional purposes.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how some website features function.

Where applicable, cookie choices may also be available through a consent notice or cookie-management tool displayed on the website.

Analytics

We may use analytics services, including Google Analytics, to understand how visitors interact with UnifiSpeedTest.com.

Analytics information can help us understand which pages are visited, how visitors reach the website, what types of devices are being used and how the website performs for users.

Analytics providers may process information such as IP addresses, device information, browser information and website interactions according to their own privacy policies and technical settings.

We use analytics information to understand general website usage and improve our speed test, guides, navigation and user experience.

Hosting, Security and Technical Service Providers

We may rely on third-party companies to provide services necessary to operate UnifiSpeedTest.com. These can include website hosting, content delivery, security, analytics, email, contact-form processing and speed-testing technology.

These providers may process limited technical or personal information where necessary to provide their services.

We aim to use reputable providers and limit information sharing to what is reasonably necessary for the operation, security and improvement of the website.

How We Use Information

Information processed through UnifiSpeedTest.com may be used to operate and maintain the website, provide speed-testing functionality, understand website performance, improve our guides and tools, respond to enquiries, detect technical problems, prevent abuse and maintain website security.

We may also process information when reasonably necessary to comply with applicable legal obligations or respond to lawful requests.

We do not require visitors to provide personal information simply to read our informational content.

Sharing of Information

We do not intentionally disclose personal information submitted through our contact channels to unrelated third parties for their own independent marketing purposes.

Information may, however, be processed or disclosed to service providers that help operate the website, where required by applicable law, when necessary to protect the security or rights of the website or its users, or as part of a legitimate transfer of website ownership or operations.

Third-party service providers process information according to their own terms, privacy policies and legal obligations.

Third-Party Websites

Our guides may contain links to external websites, including official Unifi or Telekom Malaysia resources and other websites that provide useful supporting information.

When you follow an external link, you leave UnifiSpeedTest.com. We do not control the privacy practices, cookies, security or content of third-party websites.

You should review the privacy policy of any external website if you want to understand how that website handles your information.

Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to maintain website security, resolve enquiries, meet legitimate operational requirements or comply with applicable legal obligations.

For example, information submitted through a contact form or email may be retained while we respond to the enquiry and for a reasonable period afterward where necessary for record keeping or follow-up.

Retention periods for technical information processed by third-party service providers may be determined by the settings and policies of those providers.

International Processing

Some of the service providers used to operate UnifiSpeedTest.com may operate servers or process information outside Malaysia.

As a result, technical or personal information may in some circumstances be processed in another country.

Where applicable, such processing is subject to the privacy, security and contractual measures provided by the relevant service provider and any requirements imposed by applicable data-protection law.

Data Security

We take reasonable steps to protect the website and information under our control from unauthorized access, misuse, alteration or disclosure.

However, no website, server or internet transmission can be guaranteed to be completely secure. Users should therefore take appropriate care when deciding what information to send through an online contact form or email.

We will never ask you through our speed-test tool to provide your Unifi account password, online banking credentials or payment-card PIN.

Your Privacy Rights and Choices

Depending on the laws that apply to you and the circumstances in which your personal data is processed, you may have rights relating to your personal information.

These may include the right to request access to personal information we hold about you, request correction of inaccurate information, withdraw consent where processing is based on consent, ask questions about how your information is processed, or exercise other rights available under applicable data-protection law.

You may also control cookies through your browser or available cookie-consent settings.

To make a privacy-related request, contact us at [email protected]. We may need reasonable information to identify the relevant communication or data before responding to a request.

Children’s Privacy

UnifiSpeedTest.com is a general internet utility and informational website and is not specifically directed toward children.

We do not knowingly ask children to submit unnecessary personal information. If you believe that a child has provided personal information to us through our contact channels and you would like us to review or remove it where appropriate, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, technology, service providers or legal obligations change.

When significant changes are made, the updated version will be published on this page and the “Last Updated” date will be changed accordingly.

We encourage users to review this page periodically if they want to stay informed about our privacy practices.

Contact Us

If you have questions about this Privacy Policy, our website’s privacy practices or personal information you have submitted directly to us, please contact:

Email: [email protected]
Website: UnifiSpeedTest.com

You can also use our Contact Us page. For more information about who operates this website and its purpose, please visit our About Us page.